Privacy Policy

Overview

TwoElectrons ("Company", "we", "us", or "our") operates an online electronics components and robotics parts eCommerce platform through www.twoelectrons.com.

We are committed to protecting your privacy and handling personal data with transparency, integrity, and security in compliance with:

  • Information Technology Act, 2000 (India)
  • SPDI Rules, 2011
  • Applicable data protection regulations
  • International best practices in eCommerce privacy protection

By using our website or purchasing electronic components, development boards, sensors, or robotics modules, you agree to this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Website visitors
  • Registered users
  • Institutional buyers
  • Bulk procurement customers
  • Technical support users
  • Newsletter subscribers

It governs personal data collected through:

  • Website forms
  • Checkout process
  • Email communications
  • Customer support channels
  • Marketing campaigns

2. Categories of Personal Data Collected

2.1 Identity Information

  • Full name
  • Business/Institution name
  • GSTIN (if applicable)

2.2 Contact Information

  • Email address
  • Mobile number
  • Shipping & billing address

2.3 Transactional Data

  • Order history
  • Payment confirmation status
  • Purchase behavior
  • Refund records

2.4 Technical & Usage Data

  • IP address
  • Browser version
  • Device information
  • Session logs
  • Heatmap & click tracking

2.5 Communication Data

  • Support tickets
  • Complaint history
  • Chat transcripts

3. Purpose of Data Processing

We process your personal data for:

3.1 Order Fulfillment

  • Processing orders for Arduino boards, Raspberry Pi modules, sensors, etc.
  • Dispatch coordination with logistics partners

3.2 Customer Support & Technical Assistance

  • Troubleshooting
  • Warranty validation
  • Product compatibility queries

3.3 Fraud Prevention & Risk Management

  • Suspicious activity monitoring
  • Duplicate order prevention
  • Chargeback mitigation

3.4 Legal & Regulatory Compliance

  • Taxation compliance (GST)
  • Accounting standards
  • Government reporting

3.5 Marketing & Communication (With Consent)

  • New electronics launches
  • Robotics workshop updates
  • Technical blog updates
  • Promotional offers

Users may unsubscribe at any time.

4. Legal Basis for Processing

We process personal data under:

  • Contractual necessity (order completion)
  • Legal obligation
  • Legitimate business interest
  • User consent (marketing)

5. Enterprise-Level Data Security Measures

TwoElectrons implements:

  • SSL encryption (256-bit)
  • Secure payment gateway compliance (PCI-DSS)
  • Role-based internal data access
  • Firewall + DDoS protection
  • Secure cloud infrastructure
  • Periodic vulnerability assessments

Despite safeguards, no system is immune from cyber threats.

6. Data Sharing & Third-Party Disclosure

We may share limited data with:

  • Courier & logistics partners
  • Payment gateways
  • IT & hosting providers
  • Auditors & tax consultants
  • Regulatory authorities when legally mandated

We never sell personal data.

7. International Data Transfers

If cloud servers are located outside India, data is protected via:

  • Encrypted transmission
  • Standard contractual safeguards
  • Access control limitations

8. Data Retention Policy

We retain data:

  • For minimum 7 years (financial compliance)
  • Until legal dispute resolution
  • Until deletion request (if permitted by law)

9. User Rights & Data Requests

You may:

  • Request access
  • Request correction
  • Request deletion
  • Withdraw marketing consent
  • File grievance

Email: support@twoelectrons.com

Grievance:
Name: Niladri Shekhar Ghorai
Address: R1/38, Balaji House, Baishnabghata Patuli Township, Kolkata- 700094, West Bengal, India

10. Children's Privacy

Our platform is intended for professionals, hobbyists, engineers, institutions, and students under supervision. We do not knowingly collect data from minors under 18 without guardian oversight.

11. Updates to This Policy

We reserve the right to amend this Privacy Policy without prior notice. Continued use of our electronics eCommerce platform constitutes acceptance of changes.